To use this feature, you will need to have or buy an Zintel number.
What is Call Announce?
Distinguish personal from business calls
Call Announce, also known as Call Whisper, is a feature that identifies which inbound number your customer has dialled, as well as offering your customer’s name. An automated message is played to you specifying the number the caller has dialled, so you know which of your Virtual Numbers they are trying to reach. You choose whether to answer the call or redirect it, giving you freedom to manage your calls efficiently, and avoid wasted time.
For an additional cost you can have a Play Announcement that announces the offer they are calling about.
Why use Call Announce?
Technology that makes your job easier
Back to work-life balance
With Call Announce, you know every time a call is coming from your dedicated inbound call numbers. You can now decide if you wish to answer the call or send it to voicemail.
Manage multiple businesses
Ideal for multiple businesses with different inbound numbers. Call Announce helps you easily identify which business the call is coming from so you can answer it accordingly.
Invest in marketing that works
You can dedicate one number to your marketing campaigns and get reports showcasing which campaigns brought the calls in. Sales figures are easy to analyse, and the data is much more accurate.
How does it work?
A call whisper that tells you where the call is from
Who uses Call Announce?
Businesses that want to focus on their priorities
With Zintel, all of our potential new clients hear the same professional play announcement when they place a call, and we get all voicemails converted to text and emailed instantly during off hours. Thank you Zintel for playing a role in our growth over two years!
Bella Zintel Customer
Zintel Customer Case Study
Bella values the flexibility that Zintel’s call announce gives her. She can customise her pre-recorded menu and the messages that are sent to her call centre employees.
She experiments with broad and specific messages, tailoring them to suit the campaign she’s running. Now it’s easy to track calls, customer types, campaigns and data.
The calling party number will display on your phone handset. The ‘whisper’ lets you know it’s a business call, but still allows you to capture your customer’s phone number to make callbacks easy.
How long can the whisper or message be?
We don’t recommend making the announce any longer than a couple of seconds.
Can I have different call whisper message for different numbers?
Yes, but a new announcement feature is needed for each different greeting you want to hear.
Keypress to Answer You can now decide what to do with a call
A message announces whether your call is coming from any of your virtual numbers, or whether it’s a personal call. You can either take the call yourself by pressing any key to answer, or let it go to a personal or business voicemail. You can also divert it to another phone or your business partner by adding Call Overflow to your call plan. Keypress to Answer has a lot in common with Call Announce, the main difference being you only answer your call if you choose to press any key on your phone.