Welcome Home Zintel. We're here... and we're ready. View Announcement

Call management features

Our team maximises what your business can do

You can still present a professional image to your customers, even if you’re a small business.
Our powerful call features will get you there. Give your business the ultimate freedom and flexibility to never miss a lead again.

See how your business can benefit

Speak To Our Inbound Number Expert NOW!

All Our Features

We see your potential.
Flexible options that grow with your business.

  • Call Forwarding

    Calls to your Zintel numbers are sent to your device of choice

    Find out more green-right-arrow
  • Call Overflow - Sequential

    Don’t miss important calls. Divert them from a busy line to your selected number.

    Find out more green-right-arrow
  • Call Announce

    Coming Soon Check out who’s calling before you answer, send to voicemail or divert.

    Find out more green-right-arrow
  • Voice to Email

    Forward your calls to any number you choose, and never miss a call again

    Find out more green-right-arrow
  • Inbound Call Recording

    Capture everything. Play back any customer conversation, any time.

    Find out more green-right-arrow
  • Call Reporting & Analytics

    View call activity – including date, time and duration.

    Find out more green-right-arrow
  • Percentage Call Splaying

    Split your inbound calls exactly as you choose – perfect for call centres

    Find out more green-right-arrow
  • Play Announcement

    Customise your greeting and menu for maximum professionalism

    Find out more green-right-arrow
  • Call Blocking

    Banish nuisance callers by blocking selected inbound numbers.

    Find out more green-right-arrow
  • Complex Geographic Routing

    Redirect callers to the right people based on their state or territory

    Find out more green-right-arrow
  • Time & Day-Based Routing

    Direct calls to different people and offices according to time of day

    Find out more green-right-arrow
  • Simple or Complex Menu Routing

    Customise your menu for maximum professionalism

    Find out more green-right-arrow
  • Business Hours Routing

    Simple business-hours and after-hours routing solution

    Find out more green-right-arrow
  • Complex Menu Routing

    Complex Menu Routing with up to eight menu items across two levels

    Find out more green-right-arrow
  • Key Press to Answer

    Coming Soon Press any key to answer a call or send to voicemail

    Find out more green-right-arrow
  • Inbound Caller Display

    Coming Soon Shows which of your virtual numbers is being called

    Find out more green-right-arrow
  • Missed Call Alert - SMS

    Coming Soon Receive SMS notifications of missed calls

    Find out more green-right-arrow
  • Outbound Caller Display

    Coming Soon Show your Virtual Number when making calls

    Find out more green-right-arrow
  • Roster Routing

    Coming Soon Routing rotating fortnightly/monthly basis

    Find out more green-right-arrow
  • Call Overflow-Least Recent

    Coming Soon Don’t miss important calls. Divert them from a busy line to your selected number.

    Find out more green-right-arrow
  • Simultaneous Ring

    Coming Soon Don’t miss important calls. Send incoming calls to multiple phones

    Find out more green-right-arrow
  • Missed Call Alert - Email

    Coming Soon Receive Email notifications of missed calls

    Find out more green-right-arrow
  • Outbound Call Recording

    Coming Soon Capture everything. Play back any customer conversation, any time.

    Find out more green-right-arrow
  • Not sure which feature is right for you?

    CALL US ON
    0800 946 835

    Our specialist will find the right features for you business needs

Extensions

Business Boosters

Virtual Receptionist

Never miss a call again, and get all your calls answered by a New Zealand professional

Find out more green-right-arrow

Email to
SMS

Send and receive SMS messages from your email

Find out more green-right-arrow

Professional Voice Over

Have a professional record your voice greeting

Find out more green-right-arrow

Fax to Email

Easily send and receive faxes straight from your emails wherever you are

Find out more green-right-arrow

Powerful Call Features + White Glove Service = Zintel

Because you deserve it

Call Insights are your fingertips

Make data-driven decisions with over 8 call reports to choose from. Have the data how you like it (raw or graphical) and when you want it with 24/7 access.

Add a business line to your mobile phone

Take business calls on the go quickly and easily. Add an 0800 or 0508 number to your current mobile number and easily differentiate between business and personal calls.

Make receiving a call a breeze

Transform your business with access to over 12 powerful call management features. Click here to see what 0800/0508 features are available with all our plans.

I’ve had good service from Zintel, and when I went through the setup experience the staff were extremely attentive and responsive. Their pricing was competitive, too. Recommended!
DaisyConceptavision

Customer Since: June 2017

See Feefo Review

Included Call Features

Never miss a call again

Being on top of your calls is easy with our basic features. Your calls can follow you around whether you’re in the office, on the move or at home.

Don’t let a single new business call go to your competitors. With just our basic call features package, you’ll have a plan for every call. You can direct your calls to follow you whether you’re in the office, on the move or at home. Discover how our powerful basic call features will change your business and your workday.

Features included:

  • Call Overflow
  • Voice to Email
  • Call Forwarding
  • Call Reporting & Analytics
  • My Zintel Portal

Example of what’s possible

From the first call to arrange our service, it was an easy process and very professional.
Highly recommended.
Mahesh Kingaru

Customer Since: June 2017

See Feefo Review

Silver & Gold Call Features

We know how hard small businesses work. So we take the hard work out of inbound calls.

Connecting your customers with the right department

Flexibility to set rules and make sure your customers speak to the right person depending on their location, time and day. Our team will create a schematic that will suit your individual business needs.

With most customers, you only get one chance to get it right. It’s critical that you manage your customer call experience and get it right the first time. Our call features mean you can control this whole process and guarantee no calls go to the wrong people. Your plan can adjust to suit your customer so every caller walks away feeling satisfied you’ve provided great service.

Features included:

  • Business Hours Routing
  • State-Based Routing
  • Call Blocking
  • Call Announce Coming Soon
  • Simple Menu Routing
  • Time & Day-Based Routing
  • Call Splaying
  • Call Overflow Least Recent
  • Play Announcements

Example of what’s possible!

I’ve been nothing but impressed with the team, from sales through to the enquiries I’ve had.
Glen Skipdu

June 2017

See Feefo Review

Platinum Call Features

We’ll help you take your small business to the next level

Features that will increase your business image and efficiency

With extensive menu routing options, and online data and call recording, our most advanced features will take your business to the next level by increasing efficiency and overall customer experience.

Discover how much your business will benefit from our call features including complex menu routing and call recording. Give your customers the ultimate customised call experience that meets their specific needs. Not only will you look more professional, you’ll also be able to hone in on their needs and specifically direct their call the best way.

Features included:

  • Key Press to Answer
  • Inbound Call Recording
  • Outbound Call Recording
  • Simultaneous Ring
  • Complex Menu Routing
  • Missed Call Alerts – Email
  • Missed Call Alerts – SMS
  • Roster Routing

Example of what’s possible!

Achieving outstanding results over and over again

Set up was easy and quick. The Zintel team were very efficient.

Ray
Gen Connect

Best investment for a small business. Love it.

Malintha
Demel Lawyers

Nice speedy customer service. Easy to use.

Jayesh
Archisys

Over 20 years of happy customers

Jonathan Hudson
Panztel NZ

The lower costs enabled us to compete in new markets. The service we receive is far better than other providers.

Wendy Cuiffe
Youthline Auckland

We continue to receive amazing customer service and care, which Youthline values highly and appreciates greatly.

Need help signing up? We’re always here to help

We’ll help find the best plan and number for your business