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Payment / Billing FAQ

Can I use BPAY as a payment method?

No, we only allow direct debit from Visa, Mastercard and American Express credit cards.

Do you accept American Express as a payment option? Is there a surcharge?

Yes, we accept AMEX. And there won’t be any additional surcharge.

How does your billing system work?

We will charge your nominated credit/debit card on the 10th of every month.

Can I pay with something other than a credit card?

No, we only allow direct debit from Visa, Mastercard and American Express credit cards.

What dates do you process payments? Can I choose a different date?

We will charge your nominated credit/debit card on the 10th of every month. Unfortunately, we cannot process payments on different dates.

How can I get my invoices?

We send monthly invoices to your nominated email address. If you have any issues, contact us on customerservice@zintel.co.nz or 0800 946 835.

Can I get an itemised bill?

Yes, we can provide an itemised bill. To enable this feature, please contact customer support on 0800 946 835.

Can I get my invoice via email?

Yes, we can send your invoice straight to your email for a monthly fee

Is there a contract period?

No, there is no lock-in contract for Zintel numbers. You can cancel anytime or move up and down plans throughout the year.

Plans / Buying a Number FAQ

Do I pay an excess usage charge once my included minutes run out?

Yes, you will be charged according to the call rates of your plan.

Do you have Inbound Number and Live Answering Bundles?

No, we do not offer any inbound number and live answering bundles. But if you speak to our sales team on 0800 946 835 we will be able to help you with your business needs.

Do you have corporate packages?

Yes, call us on 0800 946 835 and our sales consultant will be able to assist you with your business needs.

If I sign up to a contract, can I get cheaper rates?

No, we do not have any long term contracts. We allow your business to keep the flexibility of cancelling anytime or moving up and down plans to suit your business needs.

Can I buy more than one number?

Yes, call us on 0800 946 835 and our sales consultants will be able to help you purchase multiple numbers.

Do I have to pay for the calls?

Yes, all inbound calls after your included minutes will be charged at the applicable call rate. To find your rate, please refer to your plan details.

How it Works FAQ

Do I need a special handset to use Zintel?

No, you can use any existing landline, mobile or VoIP to answer calls.

Do I need to download an app on my phone to use it?

No, Zintel uses current devices such as your mobile or landline without the need for additional apps or software.

Zintel uses Tier 1 networks to route calls to your devices.

Number FAQ

I can’t find the number I want in your shop. What should I do?

Call our sales consultant on 0800 946 835 and they will be able to help you find the perfect number for your business.

Can I transfer my number from another provider?

Yes you can. Just call our customer support team on 0800 946 835 with your current account and provider details and they will help you port it over to Zintel.

What is an Inbound Number or a Toll-Free Number?

Sometimes referred to as virtual numbers, inbound numbers carry calls from the point they originate (the caller) to the answer point, where they terminate. The beauty of toll-free numbers lies in the fact that no cabling system or costly infrastructure is required. Virtual numbers use existing landlines and mobile networks throughout New Zealand. A toll-free number is a type of inbound number that allows your callers to call your inbound number for free.

Three main categories of New Zealand inbound numbers exist.

0800 Numbers – the prefix is followed by a six-digit number (e.g. 0800 654 321)
0508 Numbers – the prefix is followed by a six-digit number (e.g. 0508 654 321)

Local Virtual Numbers– like a traditional landline, they are specific to certain area codes (e.g. 09 for Auckland, 03 for Christchurch, etc.)

Can Zintel technology give me information about who is calling me?

Call reporting is just the thing for you. This premium feature offers a selection of popular reporting packages. Or you can tailor one to suit your specific business needs.

Find out where your calls are coming from, what days and times people call, and how many valuable calls are being missed. This helps you create spot-on sales and marketing campaigns.

Set Up / Changes FAQ

How do I set up my Call Features & Voicemail?

After you’ve placed your Inbound Number order, you’ll receive an email confirming your order will be processed. If you’d like to activate any of the features included in your plan, simply reply to this confirmation email.

How do I make changes to the service if I need to?

You can raise a support ticket by sending us an email to customerservice@zintel.co.nz

How long does it take to set up?

Setup times will vary, depending on the type of number and features. Below is a table on the average set up times. Talk to our customer service team on 0800 946 835 for an accurate timeframe.

Number Types & Setup Average Setup Time
New Number from existing inventory 1-3 Business Days
Connecting a Word Number 2-4 Business Days
Transferring 0800/0508 Number from another provider 5-7 business days
Transferring a Local Virtual Number from another provider 2-6 weeks

Cancelling FAQ

If I don’t like/use the service, how do I cancel?

To cancel, you must submit a written request via email to the support team at customerservice@zintel.co.nz

General FAQ

Are the Zintel Apps on iTunes and Google Play for New Zealand customers?

The Zintel Apps on iTunes and Google Play are for USA customers only.