No, we only allow direct debit from Visa, Mastercard and American Express credit cards.
Yes, we accept AMEX. And there won’t be any additional surcharge.
We will charge your nominated credit/debit card on the 10th of every month.
No, we only allow direct debit from Visa, Mastercard and American Express credit cards.
We will charge your nominated credit/debit card on the 10th of every month. Unfortunately, we cannot process payments on different dates.
We send monthly invoices to your nominated email address. If you have any issues, contact us on customerservice@zintel.co.nz or 0800 946 835.
Yes, we can provide an itemised bill. To enable this feature, please contact customer support on 0800 946 835.
Yes, we can send your invoice straight to your email for a monthly fee
No, there is no lock-in contract for Zintel numbers. You can cancel anytime or move up and down plans throughout the year.
Yes, you will be charged according to the call rates of your plan.
No, we do not offer any inbound number and live answering bundles. But if you speak to our sales team on 0800 946 835 we will be able to help you with your business needs.
Yes, call us on 0800 946 835 and our sales consultant will be able to assist you with your business needs.
No, we do not have any long term contracts. We allow your business to keep the flexibility of cancelling anytime or moving up and down plans to suit your business needs.
Yes, call us on 0800 946 835 and our sales consultants will be able to help you purchase multiple numbers.
Yes, all inbound calls after your included minutes will be charged at the applicable call rate. To find your rate, please refer to your plan details.
No, you can use any existing landline, mobile or VoIP to answer calls.
No, Zintel uses current devices such as your mobile or landline without the need for additional apps or software.
Zintel uses Tier 1 networks to route calls to your devices.
Call our sales consultant on 0800 946 835 and they will be able to help you find the perfect number for your business.
Yes you can. Just call our customer support team on 0800 946 835 with your current account and provider details and they will help you port it over to Zintel.
Sometimes referred to as virtual numbers, inbound numbers carry calls from the point they originate (the caller) to the answer point, where they terminate. The beauty of toll-free numbers lies in the fact that no cabling system or costly infrastructure is required. Virtual numbers use existing landlines and mobile networks throughout New Zealand. A toll-free number is a type of inbound number that allows your callers to call your inbound number for free.
Three main categories of New Zealand inbound numbers exist.
0800 Numbers – the prefix is followed by a six-digit number (e.g. 0800 654 321)
0508 Numbers – the prefix is followed by a six-digit number (e.g. 0508 654 321)
Local Virtual Numbers– like a traditional landline, they are specific to certain area codes (e.g. 09 for Auckland, 03 for Christchurch, etc.)
Call reporting is just the thing for you. This premium feature offers a selection of popular reporting packages. Or you can tailor one to suit your specific business needs.
Find out where your calls are coming from, what days and times people call, and how many valuable calls are being missed. This helps you create spot-on sales and marketing campaigns.
After you’ve placed your Inbound Number order, you’ll receive an email confirming your order will be processed. If you’d like to activate any of the features included in your plan, simply reply to this confirmation email.
You can raise a support ticket by sending us an email to customerservice@zintel.co.nz
Setup times will vary, depending on the type of number and features. Below is a table on the average set up times. Talk to our customer service team on 0800 946 835 for an accurate timeframe.
Number Types & Setup | Average Setup Time |
New Number from existing inventory | 1-3 Business Days |
Connecting a Word Number | 2-4 Business Days |
Transferring 0800/0508 Number from another provider | 5-7 business days |
Transferring a Local Virtual Number from another provider | 2-6 weeks |
To cancel, you must submit a written request via email to the support team at customerservice@zintel.co.nz
The Zintel Apps on iTunes and Google Play are for USA customers only.