This feature can’t be purchased online. You will need to send an enquiry.
Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch, or office.
This means your customers can ring one number from anywhere in the country, and get the right service for their location.
The alternatives to this tech? Advertising all your store numbers or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.
Forward call to your chosen location based on the Caller’s region – up to 17 regions supported.
Forward call to your chosen location based on the Caller’s region – up to 74 regions supported.
Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.
When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, like delighting your customers.
Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.
Dave runs a New Zealand Solar Supplies company. He has agents in multiple regions. As his company grew, phone calls started to get confusing. And it was affecting productivity and customer service. With calls coming through to everyone from three different states, he needed a solution.
| Plan Type | Basic Value Plan |
| Geographic Routing | Single Buy |
This Feature also works well with:
A 0800 number is more memorable, more professional, and more attractive for prospective customers.
Learn moreA 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn moreWord Number are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.
Learn moreLocal numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Yes. This will mean that you can direct calls locally within that state.
You can send those calls to a default answer point, exclude that state, or send callers to another state.
Yes. When you set up Geographic Routing, you can define which states you want to use it for.
See how your business can benefit from Geographic Routing