What is Geographic Routing?
Happier customers, fewer transfers and
Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch, or office.
This means your customers can ring one number from anywhere in the country, and get the right service for their location.
The alternatives to this tech? Advertising all your store numbers or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.
Why use Geographic Routing?
Efficiently connect your customers with local services.
More efficient marketing
Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.
Improve your customer service
When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, like delighting your customers.
Streamline your processes
Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.
Who uses Geographic Routing?
Everyone who needs to route their calls interstate.
Zintel Customer Case Study
Dave runs a New Zealand Solar Supplies company. He has agents in multiple regions. As his company grew, phone calls started to get confusing. And it was affecting productivity and customer service. With calls coming through to everyone from three different states, he needed a solution.
Service has always been of the highest professional level, what you would expect as a paying loyal customer
Compatibility with inbound numbers.
Frequently Asked Questions.
Yes. This will mean that you can direct calls locally within that state.
You can send those calls to a default answer point, exclude that state, or send callers to another state.
Yes. When you set up Geographic Routing, you can define which states you want to use it for.
All other features
Other tools that will transform your business.
We’re always here to help.
See how your business can benefit from Geographic Routing