What is Call Reporting & Analytics?
Back your business decisions with data.
Stay on top of key metrics with all your call data available online. Call Reporting & Analytics gives you information on date, time and location for each call. You can track and analyse Call trends, length and location. With up to 5 login details for your MyZintel portal, you and your team can easily track call activity and download reports. Whether you operate a small or large business, this data can help you make staffing, marketing and sales related decisions with confidence.
Why use Call Reporting & Analytics?
Use your data to improve your service and plan for growth.
Analyse call trends with reports
Are you getting more or fewer enquiries? Filter by call time, location or answer points. Act with confidence when you make decisions backed by the data.
Adjust your marketing tactics
Increase your ROI when you see how many calls you get and where they come from. This data allows you to focus your ad spend where it’s most effective.
Help your teams adapt to demand
Increase their capacity at the right times. Track when call numbers peak so you can put more people on. Avoid burnout by always having enough staff to provide excellent customer service.
How does it work?
Sample of report.
Who uses Call Reporting & Analytics?
Make better decisions backed by real information.
Zintel Customer Case Study
Richard runs a real estate agency. Sometimes his staff get almost no calls, while at other times the phones ring constantly. He wants to improve their efficiency so they aren’t waiting around for the phone to ring during the quiet times. And he wants to make sure there are enough people available to answer the phones when they’re extremely busy.
On his Zintel portal, Richard can see reports that show how many calls come through and when they are at their busiest. From this data he can plan when to put more staff on, and the best times to schedule staff meetings and breaks. Using the call data helps the business operate more efficiently with the same resources.
Compatibility with inbound numbers.
Frequently Asked Questions.
Yes. You can easily export your reports in Excel, pdf or csv formats.
Yes. Reports include data on missed calls, answered calls, call location, duration, and more.
Yes. You can filter information by answer point (for example, your customer service rep’s phone) and display how many calls they missed and answered.
All other features
Other tools that will transform your business.
We’re always here to help.
See how your business can benefit from Call Reporting & Online Data