What is Geographic Routing?
Happier customers, fewer transfers and better results.
Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch or office.This means your customers can ring one number from anywhere in the country and get the right service for their location.
The alternatives to this tech? Advertising all your store numbers, or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.
Why use Geographic Routing?
Efficiently connect your customers with local services.
More efficient marketing
Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.
Improve your customer service
When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, such as delighting your customers.
Streamline your processes
Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.
How does it work?
Connect callers to your nearest office or service.
Who uses Geographic Routing?
Everyone who needs to route their calls between regions and territories.
Zintel Customer Case Study
Melissa runs a small chain of 10 fast food outlets spread around the country. With Zintel, she now has a single business number she can advertise nationally but still have all calls delivered to the local branch based upon the callers geographical location.
Zintel provided her with a toll-free number, geographic routing plan and complex IVR solution to route both landline and mobile callers to their local restaurants.
This enables Mellisa to tap into a nationwide market for the business, while providing a localised presence for customers.
Compatibility with inbound numbers.
Frequently Asked Questions.
Yes. You can have up to 1 answer point for each state and territory.
Yes. You can set up specific rules to suit your business. You can choose to send calls to a default answer point (like your head office), block specific states or specify another state where you’d like to send the calls.
Yes. All you need to do is define the states and set where you want the calls to go to.
All other features
Other tools that will transform your business.
We’re always here to help.
See how your business can benefit from Geographic Routing