To use this feature, you will need to have or buy an Zintel number.
Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch or office.This means your customers can ring one number from anywhere in the country and get the right service for their location.
The alternatives to this tech? Advertising all your store numbers, or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.
Forward call to your chosen location based on the Caller’s region – up to 17 regions supported.
Forward call to your chosen location based on the Caller’s region – up to 74 regions supported.
Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.
When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, such as delighting your customers.
Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.
Melissa runs a small chain of 10 fast food outlets spread around the country. With Zintel, she now has a single business number she can advertise nationally but still have all calls delivered to the local branch based upon the callers geographical location.
Zintel provided her with a toll-free number, geographic routing plan and complex IVR solution to route both landline and mobile callers to their local restaurants.
This enables Mellisa to tap into a nationwide market for the business, while providing a localised presence for customers.
| Plan Type | Pro Value Plan |
| Advanced Call Features | Silver Pack |
This Feature also works well with:
Need help getting started? Call us on 0800 946 835
A 0800 number is more memorable, more professional, and more attractive for prospective customers.
Learn moreA 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn moreWord Number are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.
Learn moreLocal numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Yes. You can have up to 1 answer point for each state and territory.
Yes. You can set up specific rules to suit your business. You can choose to send calls to a default answer point (like your head office), block specific states or specify another state where you’d like to send the calls.
Yes. All you need to do is define the states and set where you want the calls to go to.
See how your business can benefit from Geographic Routing
