What is Menu Routing?
Technology that gives your
customers what they want.
Menu Routing provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.
Our clients love Menu Routing because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.
You can choose from Simple Menu Routing with up to three menu items at a single level or Complex Menu Routing with up to eight menu items across two levels.
Why use Menu Routing?
Improve your customer experience
while boosting productivity.
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
Who uses Menu Routing?
Let your customers transfer a call via a simple menu selection.
Zintel Customer Case Study
Jon runs a battery manufacturing business, and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This kept the company receptionist busy answering every mobile call and manually diverting them to the right dealer.
So the company added our Simple Menu Routing feature. Now every caller can select their location and preferred battery dealer via a simple menu. This cuts wait times for customers calling from mobiles and frees up the receptionist’s time.
Jon's Zintel Plans
Plan Type | Pro Value Plan |
Advanced Call Features | Gold Pack |
This Feature also works well with:
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers.
0800 Number
A 0800 number is more memorable, more professional, and more attractive for prospective customers.
Learn more0508 Number
A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn moreWord Number
Word Numbers are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.
Learn moreLocal Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Frequently Asked Questions.
Our Simple Menu Routing includes up to 3 menu options at a single level. Our Complex IVR includes up to 8 menu options across two levels.
Yes. The menu will be repeated once. If the caller does not make a selection, the call can be redirected to a default answering point that you define. This can be a Zintel Voice to email service.
Yes. If you prefer, you can set your Simple Menu Routing to automatically redirect to head office if your caller doesn’t make a selection.
All other features
Other tools that will transform your business.
Call Routing
Caller Intelligence
- Key Press to Answer Coming Soon
- Call Blocking
- Call Announce Coming Soon
- Inbound Caller Display Coming Soon
- Outbound Caller Display Coming Soon
- Inbound Call Recording
- Outbound Call Recording
- Call Reporting & Analytics Coming Soon
- Greetings & Custom Messages
- My Zintel Portal Coming Soon
Call Alerts
- Voice to Email
- Missed Call Alert – SMS Coming Soon
- Missed Call Alert – Email Coming Soon
Extensions
- Postcode Prompting Coming Soon
- Virtual Receptionist Coming Soon
- Professional Voice Over
- Email to SMS Coming Soon
- Fax to Email
Need help signing up? We’re always here to help.
See how your business can benefit from Simple and Complex IVR