Skip to content

Call Reporting & Analytics- Coming soon

Optimise your business with call reporting functions.

  • Track your business with reports on call time, location and answer points
  • Adjust your marketing tactics and get more from your budget with location-based data
  • Anticipate demand and help your teams manage capacity

Register Your Interest

We include Call Reporting & Analytics with any new 0800/0508 or local virtual number.

What is Call Reporting & Analytics?

Back your business decisions with data.

Stay on top of key metrics with all your call data available online. Call Reporting & Analytics gives you information on date, time and location for each call. You can track and analyse Call trends, length and location. With up to 5 login details for your MyZintel portal, you and your team can easily track call activity and download reports. Whether you operate a small or large business, this data can help you make staffing, marketing and sales related decisions with confidence.

Why use Call Reporting & Analytics?

Use your data to improve your service and plan for growth.

Analyse call trends with reports

Are you getting more or fewer enquiries? Filter by call time, location or answer points. Act with confidence when you make decisions backed by the data.

Adjust your marketing tactics

Increase your ROI when you see how many calls you get and where they come from. This data allows you to focus your ad spend where it’s most effective.

Help your teams adapt to demand

Increase their capacity at the right times. Track when call numbers peak so you can put more people on. Avoid burnout by always having enough staff to provide excellent customer service.

How does it work? 

Sample of report.

Who uses Call Reporting & Analytics?

Make better decisions backed by real information.

Richard M
Visibility and clarity are very important for us as there are trends during some times of the week where all agents seem extremely busy. However, this changes over the weeks depending on the market fluctuations, which means the Zintel reporting helps us see where we should be allocating our resources and when.
Richard M
Zintel Customer

Zintel Customer Case Study

Richard runs a real estate agency. Sometimes his staff get almost no calls, while at other times the phones ring constantly. He wants to improve their efficiency so they aren’t waiting around for the phone to ring during the quiet times. And he wants to make sure there are enough people available to answer the phones when they’re extremely busy.

On his Zintel portal, Richard can see reports that show how many calls come through and when they are at their busiest. From this data he can plan when to put more staff on, and the best times to schedule staff meetings and breaks. Using the call data helps the business operate more efficiently with the same resources.

Richard's Zintel Plans
Plan Type Pro Value Plan
Call Reporting Feature Included
Request a Quote & Features

This Feature also works well with:

INBOUND NUMBER COST & PLANS

A smart business decision you won’t regret.

STEP1

Choose Your Number Types

How It Works

STEP2

Select Your Value Plan

Pricing and Plans

STEP3

Select Your Advanced Features

Call Features

Request a Quote   Ask an Expert

Need help getting started? Call us on 0800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

0800 Number

A 0800 number is more memorable, more professional, and more attractive for prospective customers.

Learn more
Available with

0508 Number

A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Learn more
Available with

Word Number

Word Number are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.

Learn more
Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Call Us on 0800 946 835Request a Callback

Frequently Asked Questions.

Yes. You can easily export your reports in Excel, pdf or csv formats.

Yes. Reports include data on missed calls, answered calls, call location, duration, and more.

Yes. You can filter information by answer point (for example, your customer service rep’s phone) and display how many calls they missed and answered.

All other features

Other tools that will transform your business.

Call Routing

Call Routing

Caller Intelligence

Caller Intelligence

Call Alerts

Call Alerts

Call Alerts

Call Alerts

Call Reporting & Analytics

We’re always here to help.

See how your business can benefit from Call Reporting & Online Data

Request a Quote & Features