Simple business-hours and after-hours routing solution for SMEs
Customise when and where you get calls and improve your work-life balance
Take care of every call and opportunity even after you leave the office
To use this feature, you will need to have or buy an Zintel number.
What is Business Hours Routing?
Choose how your calls get answered after hours
Automatically direct calls depending on the time. Send callers to one answer point during business hours and another one after hours. Combine this feature with Voice to Email or Virtual Call Centre, and you achieve work-life balance without missing a single enquiry.
Why use Business Hours Routing?
Serve your customers without sacrificing downtime
Automated call diversion
Capture every opportunity whether you’re in the office or at home. Business hours routing automates your call diversion by letting you automatically divert your calls to your chosen answer point or service outside of office hours.
Affordable call management option
Easily switch between business hours and after hours call options. Send calls to one of your two set answering points while your business is open.
Stop taking calls in your downtime
Bring back work-life balance. Combine Business Hours Routing with features such as Voice to Email or Missed Call Alert – SMS. Keep your finger on the pulse without disrupting personal or family time.
How does it work?
Get two answering points for your virtual number
Who uses Business Hours Routing?
Small businesses who need a simple way to manage calls
I no longer lose a potential lead when I don’t want to pick up the phone. And I can easily follow up enquiries the next day or whenever it suits me.
Andrew Zintel Customer
Zintel Customer Case Study
Andrew runs a plumbing business on the downtown Auckland. He likes to answer calls on his mobile, but wants to separate his business and personal life.
Zintel’s Business Hours Routing allows him to answer his 0800 number calls on his mobile from 7am-4pm while he’s working. Then once he’s finished work, his calls go straight to voicemail. He also receives a missed call alert via SMS with the details of the caller for later follow up. Andrew found it gave him back his personal time.
Our Business Hours Routing feature includes just the two. We find this is perfect for most small businesses. If you need more options you’ll love our Roster Routing and Time and Day-Based Routing, as these allow you to add more answer points.
Can I access call details?
Yes, you can. You’ll get reports with details about all your calls. Our customers love using these reports to measure their marketing ROI. You can access your reports via your My Zintel portal.
In case I need to change my routing scheme, how much will it cost?
All Zintel plans include one free change every month. If you need additional changes within one month, we will charge $10 per change. If you need something more complex, we can provide you with a quote.