Call Overflow Means You Will Never Miss Calls Again

What is Call Overflow – Sequential?

Increase your inbound call answer rate.

Customers expect you to answer the phone quickly. But what happens when you’re busy or can’t pick up in time? That’s where Call Overflow can help. This feature helps you and your team answer more calls and avoid lost opportunities.

When a customer calls, your first answer point will start to ring. If the call isn’t picked up within a set time (for example, five seconds), it gets transferred to a different line. You can set up to five answer points to increase the chance that a team member is available to answer. Send calls to your landline, a mobile, or call centre.

Why use Call Overflow Sequential?

Provide great service even at extremely busy periods.

Avoid lost opportunities

With up to five potential answering points, we divert the call until an available team member picks up. This feature helps you and your team answer more calls and streamline workload.

Always delight your customers

When you make it your goal to answer every single call, your customers notice and it gives your business an unfair competitive advantage. And frankly? It makes your competitors look bad.

Increase team efficiency

Avoid overworking your staff and top performers by smartly diverting the calls to the next available staff member. It is hard to under-perform when the whole team is ready to pick up the phone.

How does it work?

Answer more calls with your existing team.

Who uses Call Overflow Sequential?

Teams and individuals who don’t want to miss a single call.

As a small business, it is important that I don’t miss any potential new customers. Zintel gives me a variety of options so that I can pick up every call or easily follow up when I’m busy

Anna

Zintel Customer

Zintel Customer Case Study

Anna runs a small business that sells cakes. She’s not always in her kitchen to answer calls at the main phone. So she uses Zintel’s overflow product to divert calls to her mobile when her main kitchen number is busy or not answered within 20 seconds.

This means if Anna can’t be get the call on her kitchen’s landline, the call will still come to her via mobile. She also uses Voice to Email to make sure she gets the messages via email if she can’t pick up the phone.

Anna's Zintel Plans

Plan Type	Pro Value Plan
Call Overflow – Sequential	Included

Buy numbers and features

This Feature also works well with:

INBOUND NUMBER COST & PLANS

A smart business decision you won’t regret.

STEP1

Choose Your Number Types

How It Works

STEP2

Select Your Value Plan

Pricing and Plans

STEP3

Select Your Advanced Features

Call Features

Request a Quote Ask an Expert

Need help getting started? Call us on 0800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

0800 Number

A 0800 number is more memorable, more professional, and more attractive for prospective customers.

Learn more

Available with

0508 Number

A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

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Available with

Word Number

Word Number are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.

Learn more

Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Call Us on 0800 946 835 Request a Callback

Frequently Asked Questions.

We allow you to overflow calls to up to 5 answer points.

It’s best to use our Key Press to Answer feature if you want to overflow your calls through mobiles.

No, this option is not available.

Premium Feature

Call Overflow Least Recent.

Increase your team’s efficiency with smarter Call Overflow

With Call Overflow Least Recent, your calls will be automatically routed to the agents who least recently answered a phone call, minimising overflow and overworked staff. This feature can be purchased individually or with our gold feature pack.

Get Call Overflow Least Recent