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Serve more customers. Miss fewer calls.
Enhance your capacity without hiring more staff
Flexibility and backup options so you don’t miss a single call
Deliver the best customer experience with shorter wait times
Call Overflow – Sequential is included with every Zintel virtual number.
What is Call Overflow – Sequential?
Increase your inbound call answer rate
Customers expect you to answer the phone quickly. But what happens when you’re busy or can’t pick up in time? That’s where Call Overflow can help. This feature helps you and your team answer more calls and avoid lost opportunities.
When a customer calls, your first answer point will start to ring. If the call isn’t picked up within a set time (say, five seconds), it gets transferred to a different answer point. You can set up to five answer points to increase the chance that a team member is available to answer. Send calls to a landline, mobile or call centre.
Why use Call Overflow Sequential?
Provide great service even during extremely busy periods
Avoid lost opportunities
With up to five potential answering points, we divert the call until an available team member picks up. This feature helps you and your team answer more calls and streamline the workload.
Always delight your customers
When you make it your goal to answer every single call, your customers notice. It gives your business a competitive advantage, and can even make your competitors look bad.
Increase team efficiency
Avoid overworking your staff and top performers by cleverly diverting the calls to the next available staff member. It is hard to underperform when your entire team is ready to pick up the phone.
How does it work?
Answer more calls with your current team
Who uses Call Overflow Sequential?
Teams and individuals who don’t want to miss a single call
This Feature also works well with:
Inbound Call Recording | Time & Day of Week Routing | Missed Call Alert – Email
Inbound Number Cost & Plans
A smart business decision you won’t regret
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
0508 Numbers
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
0800 Numbers
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local Virtual Numbers
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
How many numbers can I overflow my calls through?
We allow you to overflow your calls through up to 5 answer points.
Does this work with mobiles?
It’s best to use our Key Press to Answer feature if you want to overflow your calls through mobiles.
Can I send my calls to another 0508/0800 number?
No, this option is not available.
Premium Feature
Call Overflow Least Recent
Increase your team’s efficiency with smarter Call Overflow
With Call Overflow Least Recent, your calls will automatically be routed to the agent who least recently answered a phone call, minimising overflow and overworked staff. This feature can be purchased individually or with our gold feature pack.
All other features
Other tools that will transform your business
Call Routing
Caller Intelligence
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Call Alerts
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Extensions
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
We’re always here to help
See how your business can benefit from Call Overflow Sequential