What is Call Overflow – Sequential?
Increase your inbound call answer rate.
Customers expect you to answer the phone quickly. But what happens when you’re busy or can’t pick up in time? That’s where Call Overflow can help. This feature helps you and your team answer more calls and avoid lost opportunities.
When a customer calls, your first answer point will start to ring. If the call isn’t picked up within a set time (for example, five seconds), it gets transferred to a different line. You can set up to five answer points to increase the chance that a team member is available to answer. Send calls to your landline, a mobile, or call centre.
Why use Call Overflow Sequential?
Provide great service even at extremely busy periods.
Avoid lost opportunities
With up to five potential answering points, we divert the call until an available team member picks up. This feature helps you and your team answer more calls and streamline workload.
Always delight your customers
When you make it your goal to answer every single call, your customers notice and it gives your business an unfair competitive advantage. And frankly? It makes your competitors look bad.
Increase team efficiency
Avoid overworking your staff and top performers by smartly diverting the calls to the next available staff member. It is hard to under-perform when the whole team is ready to pick up the phone.
Who uses Call Overflow Sequential?
Teams and individuals who don’t want to miss a single call.
Zintel Customer Case Study
Anna runs a small business that sells cakes. She’s not always in her kitchen to answer calls at the main phone. So she uses Zintel’s overflow product to divert calls to her mobile when her main kitchen number is busy or not answered within 20 seconds.
This means if Anna can’t be get the call on her kitchen’s landline, the call will still come to her via mobile. She also uses Voice to Email to make sure she gets the messages via email if she can’t pick up the phone.
Anna's Zintel Plans
Plan Type | Pro Value Plan |
Call Overflow – Sequential | Included |
This Feature also works well with:
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers.
0800 Number
A 0800 number is more memorable, more professional, and more attractive for prospective customers.
Learn more0508 Number
A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn moreWord Number
Word Number are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.
Learn moreLocal Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Frequently Asked Questions.
We allow you to overflow calls to up to 5 answer points.
It’s best to use our Key Press to Answer feature if you want to overflow your calls through mobiles.
No, this option is not available.
Premium Feature
Call Overflow Least Recent.
Increase your team’s efficiency with smarter Call Overflow
With Call Overflow Least Recent, your calls will be automatically routed to the agents who least recently answered a phone call, minimising overflow and overworked staff. This feature can be purchased individually or with our gold feature pack.
All other features
Other tools that will transform your business.
Call Routing
Caller Intelligence
- Key Press to Answer Coming Soon
- Call Blocking
- Call Announce Coming Soon
- Inbound Caller Display Coming Soon
- Outbound Caller Display Coming Soon
- Inbound Call Recording
- Outbound Call Recording
- Call Reporting & Analytics Coming Soon
- Greetings & Custom Messages
- My Zintel Portal Coming Soon
Call Alerts
- Voice to Email
- Missed Call Alert – SMS Coming Soon
- Missed Call Alert – Email Coming Soon
Extensions
- Postcode Prompting Coming Soon
- Virtual Receptionist Coming Soon
- Professional Voice Over
- Email to SMS Coming Soon
- Fax to Email
We’re always here to help.
See how your business can benefit from Call Overflow Sequential