What is Call Overflow – Sequential?
Increase your inbound call answer rate.
Customers expect you to answer the phone quickly. But what happens when you’re busy or can’t pick up in time? That’s where Call Overflow can help. This feature helps you and your team answer more calls and avoid lost opportunities.
When a customer calls, your first answer point will start to ring. If the call isn’t picked up within a set time (for example, five seconds), it gets transferred to a different line. You can set up to five answer points to increase the chance that a team member is available to answer. Send calls to your landline, a mobile, or call centre.
Why use Call Overflow Sequential?
Provide great service even at extremely busy periods.
Avoid lost opportunities
With up to five potential answering points, we divert the call until an available team member picks up. This feature helps you and your team answer more calls and streamline workload.
Always delight your customers
When you make it your goal to answer every single call, your customers notice and it gives your business an unfair competitive advantage. And frankly? It makes your competitors look bad.
Increase team efficiency
Avoid overworking your staff and top performers by smartly diverting the calls to the next available staff member. It is hard to under-perform when the whole team is ready to pick up the phone.
Who uses Call Overflow Sequential?
Teams and individuals who don’t want to miss a single call.
Zintel Customer Case Study
Anna runs a small business that sells cakes. She’s not always in her kitchen to answer calls at the main phone. So she uses Zintel’s overflow product to divert calls to her mobile when her main kitchen number is busy or not answered within 20 seconds.
This means if Anna can’t be get the call on her kitchen’s landline, the call will still come to her via mobile. She also uses Voice to Email to make sure she gets the messages via email if she can’t pick up the phone.
Compatibility with inbound numbers.
Frequently Asked Questions.
We allow you to overflow calls to up to 5 answer points.
It’s best to use our Key Press to Answer feature if you want to overflow your calls through mobiles.
No, this option is not available.
Call Overflow Least Recent.
Increase your team’s efficiency with smarter Call Overflow
With Call Overflow Least Recent, your calls will be automatically routed to the agents who least recently answered a phone call, minimising overflow and overworked staff. This feature can be purchased individually or with our gold feature pack.
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See how your business can benefit from Call Overflow Sequential