Enhance your capacity without hiring more staff
Flexibility and backup options so you don’t miss a single call
Deliver the best customer experience with shorter wait times
Call Overflow – Sequential is included with every Zintel virtual number.
Customers expect you to answer the phone quickly. But what happens when you’re busy or can’t pick up in time? That’s where Call Overflow can help. This feature helps you and your team answer more calls and avoid lost opportunities.
When a customer calls, your first answer point will start to ring. If the call isn’t picked up within a set time (say, five seconds), it gets transferred to a different answer point. You can set up to five answer points to increase the chance that a team member is available to answer. Send calls to a landline, mobile or call centre.
This Feature also works well with:
Inbound Call Recording | Time & Day of Week Routing | Missed Call Alert – Email
Need help getting started? Call us on 0800 946 835
Available with
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
We allow you to overflow your calls through up to 5 answer points.
It’s best to use our Key Press to Answer feature if you want to overflow your calls through mobiles.
No, this option is not available.
With Call Overflow Least Recent, your calls will automatically be routed to the agent who least recently answered a phone call, minimising overflow and overworked staff. This feature can be purchased individually or with our gold feature pack.
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
See how your business can benefit from Call Overflow Sequential