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Complex Menu Routing Coming Soon

Connect your customers
with the answers they’re looking for.

  • Empower your customers to find an answer or solution with automated support
  • Level up your customer service and get your customer to the department they need every time
  • Get more from your virtual number with customised pre-recorded messages

Register Your Interest

To use this feature, you will need to have or buy an Zintel number.

What is Menu Routing?

Technology that gives your
customers what they want.

Interactive Voice Response (IVR) provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.

Our clients love IVR because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.

You can choose from Simple IVR with up to three menu items at a single level, and Complex IVR with up to eight menu items across two levels.

Why use Menu Routing?

Improve your customer experience
while boosting productivity.

Empower your customers

Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.

Level up your customer service

Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.

Get more from your virtual number

With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.

How does it work? – Complex Menu Routing

Help your customers find what they’re looking for.

Who uses Menu Routing?

Let your customers transfer a call via a simple menu selection.

Jon
This saves us a lot of time and ensures every customer ends up at the right place faster, allowing our receptionist to focus on her core duties.
Jon
Zintel Customer

Zintel Customer Case Study

Jon runs a battery manufacturing business, and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This has kept the company receptionist busy answering mobile calls and manually diverting them to the right dealer.

So the company added our Complex Menu Routing feature. Now every caller can automatically select their location and preferred battery dealer via a complex menu. This cuts wait times for customers calling from mobiles, and frees up the receptionist’s time.

Jon's Zintel Plans
Plan Type Pro Value Plan
Advanced Call Feature Platinum Pack
Request a Quote & Features

This Feature also works well with:

INBOUND NUMBER COST & PLANS

A smart business decision you won’t regret.

STEP1

Choose Your Number Types

How It Works

STEP2

Select Your Value Plan

Pricing and Plans

STEP3

Select Your Advanced Features

Call Features

Request a Quote  Ask an Expert

Need help getting started? Call us on 0800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

0800 Number

A 0800 number is more memorable, more professional, and more attractive for prospective customers.

Learn more
Available with

0508 Number

A 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Learn more
Available with

Word Number

Word Numbers are 0800 numbers, 0508 numbers or 0800 numbers followed by a word, such as 0800 zintel or 0508 service.

Learn more
Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Call Us on 0800 946 835Request a Callback

Frequently Asked Questions.

Our Simple Menu Routing includes up to 3 menu options at a single level. Our Complex Menu Routing includes up to 8 menu options across two levels.

The menu will be repeated once. If the caller does not make a selection, the call can be redirected to another answer point or sent to VoiceMail.

Yes. If you prefer, you can set your IVR to automatically redirect to head office if your caller doesn’t make a selection.

All other features

Other tools that will transform your business.

Call Routing

Call Routing

Caller Intelligence

Caller Intelligence

Call Alerts

Call Alerts

Extensions

Extensions

Complex Menu Routing

We’re always here to help.

See how your business can benefit from Simple and Complex IVR

Request a Quote & Features