What is Menu Routing?
Technology that gives your
customers what they want.
Interactive Voice Response (IVR) provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.
Our clients love IVR because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.
You can choose from Simple IVR with up to three menu items at a single level, and Complex IVR with up to eight menu items across two levels.
Why use Menu Routing?
Improve your customer experience
while boosting productivity.
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
Who uses Menu Routing?
Let your customers transfer a call via a simple menu selection.
Zintel Customer Case Study
Jon runs a battery manufacturing business, and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This has kept the company receptionist busy answering mobile calls and manually diverting them to the right dealer.
So the company added our Complex Menu Routing feature. Now every caller can automatically select their location and preferred battery dealer via a complex menu. This cuts wait times for customers calling from mobiles, and frees up the receptionist’s time.
Compatibility with inbound numbers.
Frequently Asked Questions.
Our Simple Menu Routing includes up to 3 menu options at a single level. Our Complex Menu Routing includes up to 8 menu options across two levels.
The menu will be repeated once. If the caller does not make a selection, the call can be redirected to another answer point or sent to VoiceMail.
Yes. If you prefer, you can set your IVR to automatically redirect to head office if your caller doesn’t make a selection.
All other features
Other tools that will transform your business.
We’re always here to help.
See how your business can benefit from Simple and Complex IVR