Capture important information and boost team performance
Relax and let the conversation flow, with all the details recorded for later
Provide customer service/sales training and feedback to your team
Built-in prompts ensure you stay compliant with call recording regulations
To use this feature, you will need to have or buy an Zintel number.
What is Call Recording?
Built-in call recording to improve
your service and accuracy
Record calls at the touch of a button and access your recordings via your My Zintel Customer Portal. We have inbound and outbound call recording options. You can use these recordings for quality assurance, sales training and fact-checking.
Why Call Recording?
Capture call information and improve customer experience
Let conversation flow
Your staff can relax and focus on great customer service with all the important details on record. They can play back any customer conversation for reference later instead of scrambling to take notes.
Provide staff training
Use recorded calls to assess and provide feedback to your team. Help them get better at customer service or sales, and have more profitable, productive conversations with your customers.
Our built-in prompts will ensure you stay compliant with call recording regulations. And recording your inbound or outbound calls can also help you comply in other areas of your business.
How does it work?
Your calls automatically recorded for you
Who uses Call Recording?
Businesses that want to capture accurate information from calls
I often have long, complex discussions with customers about technical problems. It’s such a boon being able to record all our calls. I can easily check back on any call to confirm measurements, requirements or deadlines.
Pauline Zintel Customer
Zintel Customer Case Study
Pauline manages quality control in a large call centre. Part of her job involves following up customer disputes and assessing what went wrong.
She can do this within minutes of the call by playing it back via our online portal. After listening to the call, she can find out whether the employee on the call needs more training or the customer was difficult.
This helps her to develop training programs to upskill her team and help them deal with complex problems. And she can follow up with the customer without having to ask them to repeat their problem.
Do I need to tell my callers I am recording their call?
Yes. While the specific laws differ between regions, the general rule is you must inform callers about you recording them at the start of the conversation. Our call recording feature adds this prompt for you.
Does this feature record every call?
You can select what percentage of calls you’d like us to record.
How do I access the recordings?
You can access your recordings via your My Zintel portal.
How long do you keep recordings?
We store your call recordings for up to three months.