One number that gets your customers to
exactly where they need to be
Make your advertising simple and effective by advertising just one number
Level up your customer service by connecting them with the local service they need
Streamline your processes, and give your customers and staff a better experience
This feature can’t be purchased online. You will need to send us an enquiry.
What is Geographic Routing?
Happier customers, fewer transfers and better results
Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch or office.
This means your customers can ring one number from anywhere in the country and get the right service for their location.
The alternatives to this tech? Advertising all your store numbers, or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.
Types of Geographic Routing
We offer two types of geo-routing
Simple Geographic Routing
Forward call to your chosen location based on the Caller’s region – up to 17 regions supported.
Efficiently connect your customers with local services
More efficient marketing
Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.
Improve your customer service
When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, such as delighting your customers.
Streamline your processes
Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.
How does Simple Geographic Routing work?
Connect callers to your nearest office or service
How does Complex Geographic Routing work?
Who uses Geographic Routing?
Everyone who needs to route their calls between regions and territories
Our customers get a local response straight away, and local customers are prioritised over callers from locations where our company isn’t as active.
Dave Zintel Customer
Zintel Customer Case Study
Dave runs an New Zealand Solar Supplies company. He has agents in multiple regions. As his company grew, phone calls started to get confusing. And it was affecting productivity and customer service. With calls coming through to everyone from three different states, he needed a solution.
The response from the support team is very prompt in dealing with any matters I have raised in the past.
Service has always been of the highest professional level, what you would expect as a paying loyal customer.