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Simple and Complex Geographic Routing

One number that gets your customers to
exactly where they need to be

Make your advertising simple and effective by advertising just one number
Level up your customer service by connecting them with the local service they need
Streamline your processes, and give your customers and staff a better experience

This feature can’t be purchased online. You will need to send us an enquiry.

What is Geographic Routing?

Happier customers, fewer transfers and better results

Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch or office.

This means your customers can ring one number from anywhere in the country and get the right service for their location.

The alternatives to this tech? Advertising all your store numbers, or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.

Types of Geographic Routing

We offer two types of geo-routing

Simple Geographic Routing

Forward call to your chosen location based on the Caller’s region – up to 17 regions supported.

Complex Geographic Routing

Forward call to your chosen location based on the Caller’s region – up to 74 regions supported.

Why use Geographic Routing?

Efficiently connect your customers with local services

More efficient marketing

Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.

Improve your customer service

When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, such as delighting your customers.

Streamline your processes

Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.

How does Simple Geographic Routing work?

Connect callers to your nearest office or service

How does Complex Geographic Routing work?

Who uses Geographic Routing?

Everyone who needs to route their calls between regions and territories

Our customers get a local response straight away, and local customers are prioritised over callers from locations where our company isn’t as active.

Dave Zintel Customer

Zintel Customer Case Study

Dave runs an New Zealand Solar Supplies company. He has agents in multiple regions. 
As his company grew, phone calls started to get confusing. And it was affecting productivity and customer service. With calls coming through to everyone from three different states, he needed a solution.

Dave's Zintel Plans

Plan Type
Geographic Routing
Single Buy
Request a Quote & Features
The response from the support team is very prompt in dealing with any matters I have raised in the past.
Service has always been of the highest professional level, what you would expect as a paying loyal customer.
Paul Alpha Pest Management Pty Ltd

Customer Since: April 2013

See Feefo Review

Features Compatibility

Compatibility with inbound numbers

Available with

0800 and 0508 Numbers

An 0800 numbers or 0508 numbers gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

Word Numbers

Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.

Available with

Local Virtual Numbers

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Need help getting started? We’re always here to help.

Frequently Asked Questions

Can I set up an answer point for each state?

Yes. This will mean you can direct calls locally within that region.

What if I don't have a location in each region?

You can send those calls to a default answer point, exclude that region, or send callers to another region.

Can I use Geographic Routing for just a few selected regions?

Yes. When you set up Geographic Routing, you can define which regions you want to use it for.

We’re always here to help

See how your business can benefit from Geographic Routing

Request a Quote & Features