What is Virtual Receptionist?
Your customers will always speak to a human voice.
Our Virtual Receptionist service means a real person answers your calls on your behalf. They represent your business and take down a short message. It’s like having your own remote, Virtual Receptionist available to take calls 24/7. Your Virtual Receptionist takes down your caller’s details and sends you an SMS or email with all the information. That way, you can follow up when it suits you.
Why use Virtual Receptionist?
Every call gets answered, no matter where you are.
Capture every call
Don’t miss a single lead as our agents will answer your calls 24/7. They will ask up to 5 custom questions to capture the caller’s details, so you can follow up later. With our service you can collect leads while you sleep.
Put the customer experience first
We have a New Zealand-based call centre that will answer your calls 24/7, even if your office is closed for the holidays. Stand out from the crowd with extended availability and the ability to speak to a real person.
Follow up when you’re ready
Get detailed messages sent straight to your mobile or inbox with the answers to up to 5 key questions. You can choose to follow up straight away if the matter is urgent, or call back when it suits you.
Who uses Virtual Receptionist?
Businesses that want to answer every call with a real person.
Zintel Customer Case Study
Rob is a busy dentist in a small town. But even busy dentists need to take a day off. When Rob goes fishing, his Virtual Receptionist takes care of all his calls.
That way, if a patient calls about an emergency, he’ll get notified about it via SMS so he can assess the situation from wherever he is. But if he gets any routine calls or bookings, he can go back to fishing with minimal interruption.
Compatibility with inbound numbers.
Frequently Asked Questions.
No. New customers must set up a new Inbound Number Plan. Virtual Receptionist is an optional extra that you can choose to add to your account.
No. Our existing customers can stick with their current plan. You can add Virtual Receptionist services to your account. This is not a standard feature, so it comes with extra charges.
Your receptionist will ask your customers up to five questions. You can specify these questions in your account settings. We suggest questions like:
What is your name?
What do you need help with?
How can we best contact you to follow up?
Once your Virtual Receptionist has recorded this information from the call, they’ll send you an SMS or email with the details. You can follow up with your customer as soon as you’re ready.
All other features
Other tools that will transform your business.
We’re always here to help.
See how your business can benefit from Call Recording