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Add a human touch to your
automated call answering process
Capture every call and sales lead with 24/7 live call answering
Put the customer experience first with a New Zealand-based call centre
Follow up when you’re ready, with customised messages sent straight to your mobile or voicemail
This feature can’t be purchased online. You will need to send an enquiry.
What is Virtual Receptionist?
Your customers will always speak to a human
Our Virtual Receptionist service means a real person answers your calls on your behalf. They represent your business and take down a short message. It’s like having your own receptionist available to take calls 24/7. Your Virtual Receptionist takes down your caller’s details and sends you an SMS or email with all the information. That way, you can follow up when it suits you.
Our clients love this service because they can switch it on when they’re out of the office or on holidays. They don’t have to worry about missing calls, and customers can speak to a real person instead of having to leave a voicemail.
Why use Virtual Receptionist?
Every call gets answered, no matter where you are
Capture every call
Don’t miss a single lead as our agents answer your calls 24/7. They will ask up to 5 custom questions to capture the caller’s details so you can follow up later. With our service you can collect leads while you sleep.
Put the customer experience first
We have a New Zealand-based call centre that will answer your calls 24/7, even if your office is closed for the holidays. Stand out from the crowd with extended availability and your customers being able to speak to a real person.
Follow up when you’re ready
Get detailed messages sent straight to your mobile or inbox with the answers to up to 5 key questions. You can choose to follow up straight away if the matter is urgent, or call back when it suits you.
How does it work?
Help your customers 365/24/7
Who uses Virtual Receptionist?
Businesses that want a real person to answer every call
This Feature also works well with:
Inbound Call Recording | Time & Day-Based Routing | Miss Call Alert – Email
Inbound Number Cost & Plans
A smart business decision you won’t regret
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
0508 Numbers
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
0800 Numbers
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local Virtual Numbers
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
Can new customers access Virtual Receptionist without an Inbound Number Plan?
No. New customers must set up a new Inbound Number Plan. Virtual Receptionist is an optional extra you can add to your account.
Do current customers need to set up a new Inbound Number Plan to get Virtual Receptionist?
No. Our current customers can stick with their current plan. You can add Virtual Receptionist services to your account. This is not a standard feature, so it comes with extra charges.
What questions can my Virtual Receptionist ask?
Your receptionist can ask your customers up to five questions. You can specify these questions in your account settings. We suggest questions such as:
- What is your name?
- What do you need help with?
- How can we best contact you to follow up?
Once your Virtual Receptionist has recorded this information from the call, they’ll send you an SMS or email with the details. You can then follow up with your customer as soon as you’re ready.
All other features
Other tools that will transform your business
Call Routing
Caller Intelligence
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Call Alerts
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Extensions
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
We’re always here to help
See how your business can benefit from Virtual Receptionist