Create rules to direct calls based on your team’s schedule
Send every call to the right place and the right team member
Rotate call rosters monthly or weekly to suit your company processes
To use this feature, you will need to have or buy an Zintel number.
Roster Routing customises where your call goes on a rotating fortnightly/monthly basis. This is perfect if you have rotating staff rosters. For example, you might divert your calls to one location in weeks one and two, and another location in weeks three and four.
Roster Routing is similar to Time & Day-Based Routing except we automatically change the settings on a fortnightly/monthly basis based on your team’s schedule. We can set this to happen automatically and streamline the process for your staff. Our clients love this feature because it saves them time and means they don’t have to change any settings before they go home.
Need help getting started? Call us on 0800 946 835
Available with
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Yes. We charge just $100/month to update your rosters weekly.
Yes. We charge just $50/month to update your rosters monthly.
If you need weekly roster updates, you need to provide us with the details by the Thursday of the week before. If you need monthly updates, we need the details at least one week before the new month starts.
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See how your business can benefit from Roster Routing