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A logical call answering solution for rostered teams
Create rules to direct calls based on your team’s schedule
Send every call to the right place and the right team member
Rotate call rosters monthly or weekly to suit your company processes
To use this feature, you will need to have or buy an Zintel number.
What is Roster Routing?
Divert calls based on your team’s schedule
Roster Routing customises where your call goes on a rotating fortnightly/monthly basis. This is perfect if you have rotating staff rosters. For example, you might divert your calls to one location in weeks one and two, and another location in weeks three and four.
Roster Routing is similar to Time & Day-Based Routing except we automatically change the settings on a fortnightly/monthly basis based on your team’s schedule. We can set this to happen automatically and streamline the process for your staff. Our clients love this feature because it saves them time and means they don’t have to change any settings before they go home.
Why use Roster Routing?
One less thing for your staff to have to think about
Rules that suit your team;s schedule
Easily manage your team’s workload, sick leave and holidays. Roster routing gives you the flexibility you’re looking for to match your business needs.
Flexible routing options
Whether your rosters change weekly, fortnightly or monthly, we can set up your routing to switch at the same time as your team and automate the process for you.
Your business is always covered
Every call goes to the right place at the right time based on your call and roster plan. And you always have a team member ready to answer every single call.
How does it work?
Tell us your schedule, and we’ll divert your calls automatically
Who uses Roster Routing?
Call routing solutions to suit your team’s schedule
Inbound Number Cost & Plans
A smart business decision you won’t regret.
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
0508 Numbers
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
0800 Numbers
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local Virtual Numbers
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
Can you update our rosters weekly?
Yes. We charge just $100/month to update your rosters weekly.
Can you update our rosters monthly?
Yes. We charge just $50/month to update your rosters monthly.
How long does it take for you to update the rosters?
If you need weekly roster updates, you need to provide us with the details by the Thursday of the week before. If you need monthly updates, we need the details at least one week before the new month starts.
All other features
Other tools that will transform your business
Call Routing
Caller Intelligence
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Call Alerts
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Extensions
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
We’re always here to help
See how your business can benefit from Roster Routing