To use this feature, you will need to have or buy an Zintel number.
What is Roster Routing?
Divert calls based on your team’s schedule
Roster Routing customises where your call goes on a rotating fortnightly/monthly basis. This is perfect if you have rotating staff rosters. For example, you might divert your calls to one location in weeks one and two, and another location in weeks three and four.
Roster Routing is similar to Time & Day-Based Routing except we automatically change the settings on a fortnightly/monthly basis based on your team’s schedule. We can set this to happen automatically and streamline the process for your staff. Our clients love this feature because it saves them time and means they don’t have to change any settings before they go home.
Why use Roster Routing?
One less thing for your staff to have to think about
Rules that suit your team;s schedule
Easily manage your team’s workload, sick leave and holidays. Roster routing gives you the flexibility you’re looking for to match your business needs.
Flexible routing options
Whether your rosters change weekly, fortnightly or monthly, we can set up your routing to switch at the same time as your team and automate the process for you.
Your business is always covered
Every call goes to the right place at the right time based on your call and roster plan. And you always have a team member ready to answer every single call.
How does it work?
Tell us your schedule, and we’ll divert your calls automatically
Who uses Roster Routing?
Call routing solutions to suit your team’s schedule
Everyone shares the workload, and the company misses fewer opportunities.
Geordie Zintel Customer
Zintel Customer Case Study
Geordie runs a weight loss company with consultants all over New Zealand. It’s important that a consultant is always available to take customer enquiries.
With our Roster Routing service, Geordie only needs to send us a list of which agents are on call at set times. We use this roster to divert calls to the right agent at the right time. This means that someone is always on hand to pick up calls. And calls automatically divert to the next on-call agent at the end of their shift.
Yes. We charge just $100/month to update your rosters weekly.
Can you update our rosters monthly?
Yes. We charge just $50/month to update your rosters monthly.
How long does it take for you to update the rosters?
If you need weekly roster updates, you need to provide us with the details by the Thursday of the week before. If you need monthly updates, we need the details at least one week before the new month starts.