Welcome Home Zintel. We're here... and we're ready. View Announcement

Postcode Prompting Coming Soon

Give your customers the freedom to choose

A reliable call routing option based on your caller’s chosen postcode
Cut wait times and transfers, and send your customers to the right place
A location routing solution that works for calls from mobiles and landlines

This feature can’t be purchased online. You will need to send an enquiry.

What is Postcode Prompting?

Easily connect customers to your nearest location

Postcode Prompting is a feature that allows your customers to have their calls connected to the closest location. Following the prompts, your customers enter the postcode of the area they are trying to reach so their calls can be routed to the most appropriate destination as defined by you.

It helps your customers quickly connect to your local shop or office, and works for both mobiles and landlines. And if they’re not sure about the right postcode, they can be redirected to your head office for help.

Why use Postcode Prompting?

Geographic routing that works for mobile callers

Simple, accurate and reliable

Your customers call, enter a postcode, and get the location they’re looking for. They can talk to a local rep or book a table at their nearest restaurant. All without remembering a local number or getting transferred.

Cut wait times and reduce transfers

Send your customers straight to their preferred destination. Automating the process is a win for both customers and staff. You boost productivity and save money, and they get what they want faster.

Provide consistent location routing

This feature is becoming increasingly important because mobile phones aren’t compatible with other location routing technologies. Postcode Prompting is the best way to serve your customers no matter what device they’re using.

How does it work?

Divert callers to your nearest location based on their postcode

Who uses Postcode Prompting?

Businesses that need an accurate georouting solution

My customers can be confident that when they call us they’ll be speaking with the franchise for their area because they were prompted to enter their postcode. And it brings customer excellence to our services.

David Zintel Customer

Zintel Customer Case Study

David runs a removalist company with several franchises located around New Zealand. All enquiries come via their 0800 number and David needs to make sure they go to the right local service. But he doesn’t want to waste time doing it manually.

With Zintel’s Postcode Prompting feature, the calls are automatically distributed according to the caller’s chosen location. Postcode Prompting saves David time and helps his franchisees quickly answer enquiries. It’s great for business, and their customers prefer it too.

David's Zintel Plans

Plan Type
Postcode Prompting
Single Buy
Enquire Now

Inbound Number Cost & Plans

A smart business decision you won’t regret

Choose Your Number Types

From $5 Per Month

How It Works

Select Your Value Plan

From $0 Per Month

Pricing and Plans

Select Your Advanced Features

From $5 Per Month Per Feature

Call Features

Need help getting started? Call us on 0800 946 835

Features Compatibility

Compatibility with inbound numbers

Available with

0508 Numbers

An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

0800 Numbers

An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

Word Numbers

Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.

Available with

Local Virtual Numbers

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Need help getting started? We’re always here to help

Frequently Asked Questions

Can I have more than one answer point per postcode?

Yes. Please contact our customer support team to discuss your individual requirements.

Can I use my own recording for the introduction?

Yes. You can either supply your own recording or we can arrange one through our professional voice talent service.

We’re always here to help

See how your business can benefit from Postcode Prompting

Request a Quote & Features