Split incoming calls and
optimise sales and service
Capture more opportunities with more ways to pick up every call
Distribute your calls based on a pre-set ratio across answer points
Provide better customer service with tools to help you answer every call
To use this feature, you will need to have or buy an Zintel number.
What is Percentage Call Splaying?
Decide how you’ll distribute calls to your team
A really powerful tool for call centres, Zintel’s Percentage Call Splaying allows you to split your inbound calls any way you choose. You can also distribute leads to sales teams the way you prefer.
For example, you could have more leads going to your senior sales reps and fewer leads going to your junior ones to maximise your conversion rates. Alternatively, you could have 60% of your calls going to your call centre and route the remaining 40% to your internal staff.
Small businesses and contractors benefit too. You can create rules to divert calls to your mobile, business partner or colleague, or a portion to your Virtual Receptionist.
Why use Percentage Call Splaying?
The flexibility you need to manage your calls effectively
Efficiently distribute the workload
You can use Percentage Call Splaying to distribute work evenly among agents, or to break down your distribution plan into different portions depending on agent experience levels.
Easily manage busier periods
Redirect a percentage of your calls to a Virtual Receptionist or call centre to help you answer the extra calls at busier times of the year such as Christmas or just after a marketing campaign.
Split calls according to performance
You can use Percentage Call Splaying to either distribute sales leads evenly amongst agents or break down your distribution plan into different portions depending on team performance.
How does it work?
Distribute your incoming calls the way you want
Who uses Percentage Call Splaying?
Businesses that want to streamline their call distribution process
The team is more satisfied with the process after Zintel. They know everyone gets the same percentage of calls over the course of the month.
Peter Zintel Customer
Zintel Customer Case Study
Peter heads up a team of six salespeople across different parts of New Zealand. With a single 0800 number for all enquiries, he needs a fair way to provide his agents with leads.
With our Percentage Call Splaying feature, Peter can distribute all incoming calls equally. Each salesperson receives the same number of enquiries and sales opportunities to their mobile each month. Peter’s happy because it automates the process for him. And his team are happy because they know they’re being treated fairly.
Can I create a rule for the percentage of calls that go to different phones or staff?
Yes. For example, if you want to distribute calls equally among a team of four you’d send 25% of calls to each phone. Or if you wanted one answer point to handle most calls you might select 75% for one phone and 25% for another.
How many answering points can I use when creating rules?
We include up to four answering points. If you need to add more to your plan, please contact us for a quote.
Do you distribute calls on a call-by-call basis?
No. Calls are not distributed on a call-by-call basis. However, over the course of a month calls will be split across answer points at the percentages requested.