Welcome Home Zintel. We're here... and we're ready. View Announcement
Split incoming calls and
optimise sales and service
Capture more opportunities with more ways to pick up every call
Distribute your calls based on a pre-set ratio across answer points
Provide better customer service with tools to help you answer every call
To use this feature, you will need to have or buy an Zintel number.
What is Percentage Call Splaying?
Decide how you’ll distribute calls to your team
A really powerful tool for call centres, Zintel’s Percentage Call Splaying allows you to split your inbound calls any way you choose. You can also distribute leads to sales teams the way you prefer.
For example, you could have more leads going to your senior sales reps and fewer leads going to your junior ones to maximise your conversion rates. Alternatively, you could have 60% of your calls going to your call centre and route the remaining 40% to your internal staff.
Small businesses and contractors benefit too. You can create rules to divert calls to your mobile, business partner or colleague, or a portion to your Virtual Receptionist.
Why use Percentage Call Splaying?
The flexibility you need to manage your calls effectively
Efficiently distribute the workload
You can use Percentage Call Splaying to distribute work evenly among agents, or to break down your distribution plan into different portions depending on agent experience levels.
Easily manage busier periods
Redirect a percentage of your calls to a Virtual Receptionist or call centre to help you answer the extra calls at busier times of the year such as Christmas or just after a marketing campaign.
Split calls according to performance
You can use Percentage Call Splaying to either distribute sales leads evenly amongst agents or break down your distribution plan into different portions depending on team performance.
How does it work?
Distribute your incoming calls the way you want
Who uses Percentage Call Splaying?
Businesses that want to streamline their call distribution process
This Feature also works well with:
Outbound Call Recording | Time & Day -based Routing | Missed Call Alert – Email
Inbound Number Cost & Plans
A smart business decision you won’t regret
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
0508 Numbers
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
0800 Numbers
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local Virtual Numbers
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
Can I create a rule for the percentage of calls that go to different phones or staff?
Yes. For example, if you want to distribute calls equally among a team of four you’d send 25% of calls to each phone. Or if you wanted one answer point to handle most calls you might select 75% for one phone and 25% for another.
How many answering points can I use when creating rules?
We include up to four answering points. If you need to add more to your plan, please contact us for a quote.
Do you distribute calls on a call-by-call basis?
No. Calls are not distributed on a call-by-call basis. However, over the course of a month calls will be split across answer points at the percentages requested.
All other features
Other tools that will transform your business
Call Routing
Caller Intelligence
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Call Alerts
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Extensions
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
We’re always here to help
See how your business can benefit from Percentage Call Splaying