Capture more opportunities with more ways to pick up every call
Distribute your calls based on a pre-set ratio across answer points
Provide better customer service with tools to help you answer every call
To use this feature, you will need to have or buy an Zintel number.
A really powerful tool for call centres, Zintel’s Percentage Call Splaying allows you to split your inbound calls any way you choose. You can also distribute leads to sales teams the way you prefer.
For example, you could have more leads going to your senior sales reps and fewer leads going to your junior ones to maximise your conversion rates. Alternatively, you could have 60% of your calls going to your call centre and route the remaining 40% to your internal staff.
Small businesses and contractors benefit too. You can create rules to divert calls to your mobile, business partner or colleague, or a portion to your Virtual Receptionist.
This Feature also works well with:
Outbound Call Recording | Time & Day -based Routing | Missed Call Alert – Email
Need help getting started? Call us on 0800 946 835
Available with
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Yes. For example, if you want to distribute calls equally among a team of four you’d send 25% of calls to each phone. Or if you wanted one answer point to handle most calls you might select 75% for one phone and 25% for another.
We include up to four answering points. If you need to add more to your plan, please contact us for a quote.
No. Calls are not distributed on a call-by-call basis. However, over the course of a month calls will be split across answer points at the percentages requested.
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
See how your business can benefit from Percentage Call Splaying