Connect your customers
with the answers they’re looking for
Empower your customers to find an answer or solution with automated support
Level up your customer service and get your customer to the department they need every time
Get more from your virtual number with customised pre-recorded messages
To use this feature, you will need to have or buy an Zintel number.
What is Menu Routing?
Technology that gives your
customers what they want
Menu Routing provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item it identifies, segments and routes them to the ideal service for their situation.
Our clients love menu routing because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.
You can choose from Simple Menu Routing with up to three menu items at a single level, and Complex Menu Routing with up to eight menu items across two levels.
Why use Menu Routing?
Improve your customer experience
while boosting productivity
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
How does it work? – Complex Menu Routing
Help your customers find what they’re looking for
Who uses Menu Routing?
Let your customers transfer their call via a simple menu selection
Menu Routing saves us a lot of time, and ensures every customer ends up at the right place faster. It also allows our receptionist to focus on her core duties.
Jon Zintel Customer
Zintel Customer Case Study
Jon runs a battery manufacturing business, and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This has kept the company receptionist busy answering mobile calls and manually diverting them to the right dealer.
So the company added our Complex Menu Routing feature. Now every caller can automatically select their location and preferred battery dealer via a complex menu. This cuts wait times for customers calling from mobiles, and frees up the receptionist’s time.