Empower your customers to find an answer or solution with automated support
Level up your customer service and get your customer to the department they need every time
Get more from your virtual number with customised pre-recorded messages
To use this feature, you will need to have or buy an Zintel number.
Menu Routing provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item it identifies, segments and routes them to the ideal service for their situation.
Our clients love menu routing because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.
You can choose from Simple Menu Routing with up to three menu items at a single level, and Complex Menu Routing with up to eight menu items across two levels.
This Feature also works well with:
Inbound Call Recording | Time & Day of Week Routing | Missed Call Alert – Email
Need help getting started? Call us on 0800 946 835
Available with
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Our Simple Menu Routing includes up to 3 menu options at a single level. Our Complex Menu Routing includes up to 8 menu options across two levels.
The menu will be repeated once. If the caller does not make a selection, the call can be redirected to another answer point or sent to VoiceMail.
Yes, you can set your Menu Routing to automatically redirect to head office if your caller doesn’t make a selection.
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
See how your business can benefit from Complex Menu Routing