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Serve more customers. Miss fewer calls.
Enhance your capacity without hiring more staff
Flexibility and backup options so you don’t miss a single call
Deliver the best customer experience with shorter wait times
To use this feature, you will need to have or buy an Zintel number.
What is Call Overflow – Least Recent?
Increase your inbound call answer rate
even when your team is busy
Automate your team’s workflow with our premium Call Overflow – Least Recent feature. Use our Intelligent Network (IN) to send calls to your most available team members. The sales or customer service rep who’s had the longest break since their last call is first in line.
This feature distributes calls, and avoids overwhelming or overworking staff. Plus your staff get an equal chance to develop their skills and earn commission.
You can add this feature on its own, or as part of our Platinum Feature Pack.
Why use Call Overflow – Least Recent?
Provide great service even during extremely busy periods
Evenly distribute leads to sales
Give each sales rep the chance to shine with Call Overflow – Least Recent. Your sales reps or business partners get an equal chance to develop their skills and earn their commission.
Delight your customers
When you make it your goal to answer every single call your customers notice, giving your business a competitive advantage. It may even make your competitors look bad.
Avoid overworking your customer service team
Prevent burning out and overworking your customer service staff by sharing calls across your team and smartly distributing them to who has least recently picked up the phone.
How does it work?
Answer more calls with your current team
Who uses Call Overflow – Least Recent?
Teams and individuals who don’t want to miss a single call
This Feature also works well with:
Inbound Call Recording | Time & Day-based Routing | Missed Call Alert – Email
Inbound Number Cost & Plans
A smart business decision you won’t regret
Need help getting started? Call us on 0800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
0508 Numbers
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
0800 Numbers
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local Virtual Numbers
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
How do you define the least recently called number?
Our system identifies the answer point or team member who is next in line to receive a call. If they’ve waited longer than their team members, they’re first in line to answer the next call.
How many numbers can I include as part of Call Overflow - Least Recent?
You can have up to five answering points for this service. If the first phone isn’t answered the call moves along the line to the second, and so on.
Can I send my calls to another 0508/0800 number?
No, this isn’t possible. A virtual number can’t be routed to an 0800 or 0508 number.
All other features
Other tools that will transform your business
Call Routing
Caller Intelligence
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Call Alerts
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Extensions
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
We’re always here to help
See how your business can benefit from Call Overflow – Least Recent