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Call Overflow – Least Recent Coming Soon

Serve more customers. Miss fewer calls.

Enhance your capacity without hiring more staff
Flexibility and backup options so you don’t miss a single call
Deliver the best customer experience with shorter wait times

To use this feature, you will need to have or buy an Zintel number.

What is Call Overflow – Least Recent?

Increase your inbound call answer rate
even when your team is busy

Automate your team’s workflow with our premium Call Overflow – Least Recent feature. Use our Intelligent Network (IN) to send calls to your most available team members. The sales or customer service rep who’s had the longest break since their last call is first in line.

This feature distributes calls, and avoids overwhelming or overworking staff. Plus your staff get an equal chance to develop their skills and earn commission.

You can add this feature on its own, or as part of our Platinum Feature Pack.

Why use Call Overflow – Least Recent?

Provide great service even during extremely busy periods

Evenly distribute leads to sales

Give each sales rep the chance to shine with Call Overflow – Least Recent. Your sales reps or business partners get an equal chance to develop their skills and earn their commission.

Delight your customers

When you make it your goal to answer every single call your customers notice, giving your business a competitive advantage. It may even make your competitors look bad.

Avoid overworking your customer service team

Prevent burning out and overworking your customer service staff by sharing calls across your team and smartly distributing them to who has least recently picked up the phone.

How does it work?

Answer more calls with your current team

Who uses Call Overflow – Least Recent?

Teams and individuals who don’t want to miss a single call

Our groomers are happier, and feel they each get a fair number of calls. That means there’s no mistrust, and we can focus on growing the business instead of solving internal disputes.

Lucy Zintel Customer

Zintel Customer Case Study

Lucy runs a dog grooming business with several groomers based in Auckland. All the groomers handle calls from the 0800 number, so Lucy needs to ensure the calls are distributed fairly and that the agent who least recently received a call gets the next one.

Zintel’s Call Overflow – Least Recent, along with Percentage Call Splaying, allows Lucy to ensure a fair division of calls over the course of the month.

Lucy's Zintel Plans

Plan Type
Advanced Call Features
Request a Quote & Features

Inbound Number Cost & Plans

A smart business decision you won’t regret

Choose Your Number Types

From $5 Per Month

How It Works

Select Your Value Plan

From $0 Per Month

Pricing and Plans

Select Your Advanced Features

From $5 Per Month Per Feature

Call Features

Need help getting started? Call us on 0800 946 835

Features Compatibility

Compatibility with inbound numbers

Available with

0508 Numbers

An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

0800 Numbers

An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

Word Numbers

Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.

Available with

Local Virtual Numbers

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Need help getting started? We’re always here to help

Frequently Asked Questions

How do you define the least recently called number?

Our system identifies the answer point or team member who is next in line to receive a call. If they’ve waited longer than their team members, they’re first in line to answer the next call.

How many numbers can I include as part of Call Overflow - Least Recent?

You can have up to five answering points for this service. If the first phone isn’t answered the call moves along the line to the second, and so on.

Can I send my calls to another 0508/0800 number?

No, this isn’t possible. A virtual number can’t be routed to an 0800 or 0508 number.

We’re always here to help

See how your business can benefit from Call Overflow – Least Recent

Request a Quote & Features