To use this feature, you will need to have or buy an Zintel number.
What is Call Overflow – Least Recent?
Increase your inbound call answer rate
even when your team is busy
Automate your team’s workflow with our premium Call Overflow – Least Recent feature. Use our Intelligent Network (IN) to send calls to your most available team members. The sales or customer service rep who’s had the longest break since their last call is first in line.
This feature distributes calls, and avoids overwhelming or overworking staff. Plus your staff get an equal chance to develop their skills and earn commission.
You can add this feature on its own, or as part of our Platinum Feature Pack.
Why use Call Overflow – Least Recent?
Provide great service even during extremely busy periods
Evenly distribute leads to sales
Give each sales rep the chance to shine with Call Overflow – Least Recent. Your sales reps or business partners get an equal chance to develop their skills and earn their commission.
Delight your customers
When you make it your goal to answer every single call your customers notice, giving your business a competitive advantage. It may even make your competitors look bad.
Avoid overworking your customer service team
Prevent burning out and overworking your customer service staff by sharing calls across your team and smartly distributing them to who has least recently picked up the phone.
How does it work?
Answer more calls with your current team
Who uses Call Overflow – Least Recent?
Teams and individuals who don’t want to miss a single call
Our groomers are happier, and feel they each get a fair number of calls. That means there’s no mistrust, and we can focus on growing the business instead of solving internal disputes.
Lucy Zintel Customer
Zintel Customer Case Study
Lucy runs a dog grooming business with several groomers based in Auckland. All the groomers handle calls from the 0800 number, so Lucy needs to ensure the calls are distributed fairly and that the agent who least recently received a call gets the next one.
Zintel’s Call Overflow – Least Recent, along with Percentage Call Splaying, allows Lucy to ensure a fair division of calls over the course of the month.