Enhance your capacity without hiring more staff
Flexibility and backup options so you don’t miss a single call
Deliver the best customer experience with shorter wait times
To use this feature, you will need to have or buy an Zintel number.
Automate your team’s workflow with our premium Call Overflow – Least Recent feature. Use our Intelligent Network (IN) to send calls to your most available team members. The sales or customer service rep who’s had the longest break since their last call is first in line.
This feature distributes calls, and avoids overwhelming or overworking staff. Plus your staff get an equal chance to develop their skills and earn commission.
You can add this feature on its own, or as part of our Platinum Feature Pack.
This Feature also works well with:
Inbound Call Recording | Time & Day-based Routing | Missed Call Alert – Email
Need help getting started? Call us on 0800 946 835
Available with
An 0508 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
An 0800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Word Numbers are 0800 numbers and 0508 numbers followed by a word, such as ‘0800 zintel’ or ‘0508 service’.
Available with
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Our system identifies the answer point or team member who is next in line to receive a call. If they’ve waited longer than their team members, they’re first in line to answer the next call.
You can have up to five answering points for this service. If the first phone isn’t answered the call moves along the line to the second, and so on.
No, this isn’t possible. A virtual number can’t be routed to an 0800 or 0508 number.
Key Press to AnswerComing Soon
Call Blocking
Call Announce Coming Soon
Inbound Caller DisplayComing Soon
Outbound Caller DisplayComing Soon
Inbound Call Recording
Outbound Call RecordingComing Soon
Call Reporting & Analytics Coming Soon
Play Announcements
My Zintel PortalComing Soon
Voice to Email
Missed Call Alert – SMSComing Soon
Missed Call Alert – EmailComing Soon
Postcode PromptingComing Soon
Virtual ReceptionistComing Soon
Professional Voice Over
Email to SMSComing Soon
Fax to Email
See how your business can benefit from Call Overflow – Least Recent