Zintel understands that providing great customer service through a well-designed contact centre is vital for a successful business. Partnering with Absol, a well established, reputable contact centre & delivery channel specialist, we are able to offer workshops and follow-up mentoring to up-skill your contact centre team and build for succession in your contact centre.
Contact Centre skills development workshops follow a structured skills development framework building contact centre practices knowledge and understanding.
All workshops are highly interactive with small class sizes to ensure a quality outcome.
The intermediate and advanced level courses incorporate two hours of one-on-one phone and email mentoring to follow the workshop training.
All of the training aligns with ICMI practices and supports the skills and knowledge required for NZQA Unit Standards in Contact Centre Management.
The workshops, hosted by Zintel, will initially be run in Auckland and Wellington. In-house workshops can be organised if that better suits your needs.
For a copy of workshop details, download Absol's Contact Centre Training Brochure.
To find out more, please email ccpt@absol.co.nz.
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