CONTACT CENTRE SOLUTIONS

Providing great customer service is vital for a successful business. 

A well-designed contact centre will manage your calls efficiently and give your customers the level of service they require.

From design through to implementation and training, Zintel has the expertise to deliver contact centre solutions that fit your current location, configuration and budget requirements. We'll also ensure your solution is flexible enough to evolve with your business as it grows.

A Zintel contact centre solution will help you:

• Improve customer service through intelligent call routing, callback options and informative messages.
• Extend functionality of agents to other offices, mobile and remote workers.
• Improve your professional image and reduce call-handling times through skills-based routing and customer screenpops.
• Make it easy for your customers to contact you in the ways that suit them such as phone, e-mail and fax.
• Ensure better use of resources through Workforce Management for an improved customer experience.
• Gain greater visibility and control through detailed, accurate and real-time reporting.

Contact centre applications offered include:

• Full service multimedia contact centre
• CTI integration
• IVR and voice recognition
• Reporting & workforce management
• Outbound dialing
• Self service
• Disaster recovery and business continuity planning

We also offer contact centre consulting.

To find out how your contact centre can run better, contact us or call 0800 ZINTEL (946835).