Zintel provides a wide range of advanced Toll free options that can be tailored to any business.
You may require callers to be sent to different locations based on the time of day, day of the week and where they are calling from, depending on your business needs. You can even distribute a set percentage of calls across different offices.
We can even split your billing and reporting across different locations, a feature which is unique to Zintel and is particularly relevant to franchises and retail businesses.
We can work with you to set up where, when and how your 0800 calls are answered to provide the best customer service and the right billing and reporting system to make management easier for you..
Advanced Toll free solutions can include:
Voice menu distribution enables you to have a pre-recorded personal greeting with options which can be selected by the caller to distribute calls automatically for the most efficient service. For example, a call prompt message "Press 1 to pay your bill' can ensure customers are directed straight to the person who can help, enhancing their customer experience.
Geographical distribution provides you with the ability to direct callers from specified town or regional areas to be answered by locations of your choice instantly and automatically.
Zintel's unique split billing and reporting capability means that you can bill each individual branch for their portion of toll free usage and have visability of their Toll free calls at a glance. This is ideal for a franchised network, saving the head office and Accounts Department time and resources when allocating costs and payments.
Time and day distribution provides different Toll free call routing depending on the time and day of the call. This solution is a particulary valuable tool in the management of staff shifts and resource allocation.
To discuss an advanced Toll free solution tailored to your unique business needs contact us or call 0800 ZINTEL (946835).
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